An Analyst, Intervention Specialist, Change Manager, and Evaluator.
Resume
I advise & empower
organizational leadership
and talent development
I am a dynamic leadership professional who welcomes challenges and promotes innovative approaches, policies, and procedures that produce optimal solutions and achieve strategic goals. I initiate creative implementation and execution of programs that enhance the skills and capabilities of employees at all levels of the organization. Improving the performance and productivity of the workforce, while also promoting career growth and career progression. I have leveraged innovative learning principles and achieved measurable success through employee engagement, development, and overall performance for companies such as Bloomingdale’s, Samsung, and T-Mobile.​
Skills
Problem Solving Critical Thinking Communication Adaptability
Networking Data Presentation Time Management Leadership
Work Experience
April 2021 – February 2024
MIGG Solutions - Organizational Development Consultant
Completed talent consultations, spearheaded talent acquisition efforts, and implemented performance management systems to optimize employee performance. Utilized behavioral frameworks for performance analysis and designed comprehensive learning and development programs. Crafted employee retention strategies, championed diversity and inclusion, and created coaching and leadership programs. Leveraged e-learning authoring tools, created engaging training content, and collaborated with organizational development teams to drive change and continuous improvement.
Key Accomplishments:
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Created and instituted a coaching performance process for Bloomingdale’s that resulted in a 15% month over month sales lift.
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Redesigned and restructured talent acquisition practices that led to 30% decrease in average time to hire.
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Instituted employee engagement strategy that to 20% improvement in employee satisfaction.
August 2014 - March 2021
Business Development Manager - Samsung Electronics America, Inc.
Coached and developed a team of 8 Field Sales managers and 20 Experience Consultants covering 267 locations in a $55M market across Washington, DC, Maryland, and Northern Virginia. Developed short term, mid-term, and long-term localized strategies. Leveraged key insights and market data to develop and recommend specific and targeted sales programs. Led execution of field team activities.
Key Accomplishments:
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Created, implemented, and executed Go-To-Market strategy leading to consistent 10% YOY Growth.
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Designed and applied training and learning strategies for retail locations. Increased representative recommendation and skill rates by 44%.
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Administered Career Development Programs that led to a 60% internal promotion rate.
February 2008 - August 2014
District Manager, Retail - T-Mobile USA
Coached and developed a team of 11 Store Managers and 80 Retail Sales Associates with sales, training, and operational efficiencies in a competitive market spanning across the Philadelphia metro area.
Key Accomplishments:
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Facilitated Career Develop Program resulting in the promotion of 4 program participants.
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Improved year to year sales by 10% within district for 2 consecutive years.
Led enterprise-wide organization development and leadership strategy for 2,400+ employees, partnering with executives and HR leaders to strengthen succession readiness, leadership effectiveness, and workforce capability across technical and professional divisions. Served as a strategic advisor to executives and HR leaders, aligning leadership development and talent strategies with enterprise priorities and workforce risk considerations. Designed and deployed technology-enabled leadership programs that accelerated onboarding, enhanced managerial effectiveness, and sustained legacy knowledge transfer. Facilitated leadership development programs and workshops for emerging leaders, managers, and senior leaders, blending live, virtual, and cohort-based learning experiences. Acted as an internal consultant to senior leaders, conducting enterprise-wide needs assessments and translated insights into data-driven solutions that increased leadership bench strength, reduced performance variability, and advanced a culture of continuous learning and high performance.
Key Accomplishments:
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Increased succession readiness by 20% by implementing a competency-based leadership pipeline supported by digital assessment and learning tools.
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Improved organizational learning adoption by 25% through the design of systemic workforce development solutions using blended learning platforms and performance analytics.
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Co-designed and facilitated executive and leadership team workshops, off-sites, and interventions to address alignment, leadership effectiveness, and organizational performance.
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Boosted new hire satisfaction by 20% and accelerated time-to-proficiency by re-engineering onboarding programs with digital learning modules, in-tool performance support, and automated progress tracking.
Maryland Department of Transportation - Supervisor, Organizational Development
February 2024 - July 2025
Lead customer service workforce development initiatives supporting 1,900+ employees across call center and field operations within a highly regulated public utility environment. Partner with HR, business leaders, and subject matter experts to diagnose performance gaps and deliver targeted development solutions that improve service quality, leader capability, and operational consistency. Partner with business unit leaders and subject matter experts as an internal consultant, performing developmental needs assessments and translating outcomes into solution-based training programs that strengthen knowledge transfer, improve service quality, and accelerate time-to-proficiency in a highly regulated, customer-facing environment.
Key Accomplishments:
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Improved service consistency and cut call center and field error rates by double digits through cross-functional developmental needs assessments and Fit/Gap analyses, translated into targeted training programs.
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Supported leader and team effectiveness by facilitating targeted development sessions and translating operational themes into scalable improvement initiatives.
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Reduced new-hire training duration by 15% and accelerated time-to-proficiency by redesigning and facilitating onboarding programs using data-driven evaluation, boosting retention and job readiness.
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High adoption of digital learning tools and knowledge repositories enterprise-wide, enabling just-in-time performance support and sustaining readiness across customer-facing environments.
WSSC Water - Training Specialist – Customer Service
February 2024 - July 2025
Education
Boise State University
M.Sc., Organizational Performance and Workplace Learning (OPWL)
Focus: Organization Development, Human Performance Improvement, Leadership Systems
Workplace Instructional Design Graduate Certificate
Temple University
B.A. Business Administration and Human Resources