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Resume

advise & empower 
organizational leadership
and talent
development

I am a dynamic leadership professional who welcomes challenges and promotes innovative approaches, policies, and procedures that produce optimal solutions and achieve strategic goals. I initiate creative implementation and execution of programs that enhance the skills and capabilities of employees at all levels of the organization. Improving the performance and productivity of the workforce, while also promoting career growth and career progression. I have leveraged innovative learning principles and achieved measurable success through employee engagement, development, and overall performance for companies such as Bloomingdale’s, Samsung, and T-Mobile. 

Skills

 Problem Solving    Critical Thinking    Communication    Adaptability 
Networking 
  Data Presentation    Time Management    Leadership 

Work Experience

April 2021 – Present

MIGG Solutions - Owner and President

Completed talent consultations, spearheaded talent acquisition efforts, and implemented performance management systems to optimize employee performance. Utilized behavioral frameworks for performance analysis and designed comprehensive learning and development programs. Crafted employee retention strategies, championed diversity and inclusion, and created coaching and leadership programs. Leveraged e-learning authoring tools, created engaging training content, and collaborated with organizational development teams to drive change and continuous improvement.

Key Accomplishments:

  • Created and instituted a coaching performance process for Bloomingdale’s that resulted in a 15% month over month sales lift.

  • Redesigned and restructured talent acquisition practices that led to 30% decrease in average time to hire.

  • Instituted employee engagement strategy that to 20% improvement in employee satisfaction.

August 2014 - March 2021

Business Development Manager - Samsung Electronics America, Inc.  

Coached and developed a team of 8 Field Sales managers and 20 Experience Consultants covering 267 locations in a $55M market across Washington, DC, Maryland, and Northern Virginia. Developed short term, mid-term, and long-term localized strategies. Leveraged key insights and market data to develop and recommend specific and targeted sales programs. Led execution of field team activities.

 

Key Accomplishments:

  • Created, implemented, and executed Go-To-Market strategy leading to consistent 10% YOY Growth.

  • Designed and applied training and learning strategies for retail locations. Increased representative recommendation and skill rates by 44%.

  • Administered Career Development Programs that led to a 60% internal promotion rate.

February 2008 - August 2014

District Manager, Retail  - T-Mobile USA

Coached and developed a team of 11 Store Managers and 80 Retail Sales Associates with sales, training, and operational efficiencies in a competitive market spanning across the Philadelphia metro area.

 

Key Accomplishments:

  • Facilitated Career Develop Program resulting in the promotion of 4 program participants.

  • Improved year to year sales by 10% within district for 2 consecutive years.

Education

Boise State University

M.S., Organizational Performance and Workplace Learning

Temple University

B.S., Business Administration in Management and Human Resources

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