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Instructional Design

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Utilizing the LeaPS model, we employed a backward design process to ensure that the training outcomes were not only aligned with Natalie Rose Beauty's operational needs but also supported learners in mastering critical tasks efficiently. This approach allowed us to start with the end goals—proficient performance in spa room preparation—and systematically tailor the instructional content to meet these objectives.. 

Audience: New Employees (“new” being less than 3 months)

Responsibilities: Curriculum Development, Learner and Environmental Analysis, Task Analysis, Facilitator Guide Development, Performance Assessment Design, Project Management, Training Delivery and Support.

Tools Used: LeaPS Instructional Model, Keller’s ARCS Model, Gange's Nine Events of Instruction, Microsoft Office Suite, Canva, Zoom, Chat GPT

The backward design process particularly benefited the project by enabling a structured development of the curriculum that directly addressed the specific competencies needed in the spa environment. By defining the desired performance outcomes first, every aspect of the training—from the interactive job aids to the comprehensive assessments—was crafted to reinforce these skills effectively. This alignment ensured that both new and current spa employees could consistently follow proper procedures for room cleaning, sanitizing, and equipment preparation, complying with established safety protocols.

Analyses of Learners and Environment, Tasks, and Learning Requirements

This section of the project involved comprehensive analyses aimed at tailoring the training to meet the specific needs of Natalie Rose Beauty's spa environment and its diverse workforce. The learner analysis identified that the spa staff ranged from new hires to seasoned employees, each requiring different levels of instruction on spa room preparation techniques. Environmental analysis highlighted the fast-paced, detail-oriented nature of the spa setting which necessitates meticulous attention to cleanliness and organization to prevent cross-contamination and ensure client safety. Task analysis broke down the critical steps needed for effective room cleaning, sanitizing, and equipment preparation, forming the basis for developing precise training objectives and content. Learning requirements were then crafted to ensure that all employees, regardless of prior experience, could achieve mastery in these essential tasks, thereby ensuring uniformity in service excellence across all staff. 

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The "Empowering Excellence with Natalie Rose Beauty" project was developed to streamline and optimize the injector preparation process at Natalie Rose Beauty, a full-service medical spa. This instructor-led training targets both new and current spa employees, aiming to standardize and elevate the procedures for room cleaning, sanitizing, and equipment preparation. By ensuring all staff consistently follow established safety protocols and guidelines, the training seeks to enhance client safety and satisfaction. The materials were designed using the LeaPS ID model (Giacumo, 2023) to support and perfectly align with the overarching goal to promote excellence in every aspect of spa operations. 


Lesson Plan

The lesson plan for the "Empowering Excellence" training at Natalie Rose Beauty meticulously outlines a structured sequence of instructional events tailored to enhance the competencies of spa employees in room preparation. Titled "Spa Room Preparation," the plan addresses effective cleaning, sanitizing, and equipment preparation techniques vital for maintaining a safe and appealing spa environment. The training, conducted face-to-face as structured on-the-job training, accommodates up to three learners per session, ensuring personalized attention and feedback. It spans a concise yet intensive 85-minute session that incorporates Gagné's Nine Events of Instruction to maximize learning effectiveness (Gagné et al., 1992). The plan includes learner preparation through engaging activities such as games and discussions to recall prior knowledge, followed by demonstrations of correct procedures, hands-on practice with immediate feedback, and culminates with goal-setting activities to ensure knowledge transfer to workplace settings. Each phase is designed to build confidence and mastery, using Keller's ARCS model of motivational design to keep learners engaged and motivated throughout the session. Visual illustrations happy back to you, such as job aids and checklists, along with practical tools like gloves and sanitizing materials, are employed to reinforce learning and ensure adherence to safety protocols. 

Instructional Materials

The "Empowering Excellence" project at Natalie Rose Beauty showcases a diverse array of instructional materials designed to facilitate effective training and ensure consistent application of room preparation protocols. These materials include a detailed facilitator guide, which provides comprehensive instructions for trainers to deliver the course effectively, and a learner guide that outlines step-by-step procedures for spa employees. Visual aids play a crucial role, with job aids designed to provide quick, accessible references for the tasks at hand, such as room cleaning, sanitizing, and equipment setup. Each job aid is meticulously crafted to highlight key steps, safety warnings, and tips through visually engaging, easy-to-follow formats. Additionally, checklists serve as assessment instruments to evaluate the learners' adherence to the protocols during hands-on practice sessions. These materials not only support the training sessions but also serve as ongoing resources for employees to reference in their daily duties, thereby enhancing long-term compliance and performance. 


The "Empowering Excellence" project at Natalie Rose Beauty concluded with significant positive outcomes, reflecting the effectiveness of the instructional design and materials. Both the client and the learners provided excellent feedback, highlighting the practicality and relevance of the training. The client was particularly satisfied with how the instructional materials and the structured approach of the training aligned with their goals of optimizing the injector preparation process. Learners appreciated the clarity and detail of the job aids and checklists, which helped them understand and perform their tasks with greater confidence and efficiency. This project underscored the importance of close collaboration with the client and the learners to tailor the training content and tools to meet specific operational needs and learning preferences. My reflections on this project reaffirm the value of iterative feedback in creating impactful educational experiences and inspire ongoing improvements in instructional design practices to enhance learner engagement and performance outcomes.

"Working with Team NRB has been instrumental to Natalie Rose Beauty as we embark on expanding our footprint and hiring new staff. The instruction and learning materials provided are easy to use and will be extremely valuable in the next phase of our business" 
- Natalie Traboscia, RN, Owner 
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